Direct Repair

Gillette Auto Body presently performs “Direct Repairs” for several insurance companies. Two of the insurance companies that we currently support are Safeco and Liberty Mutual  with more coming soon.

A “Direct Repair” is when the insurance company lets you select from a list of shops that they will guarantee the work to your satisfaction.  If you need further information regarding this, please contact us or your insurance company for the process. You may also research your claim by clicking on the insurance company link below. Be sure to have your claim number available. Insurance companies include Safeco and Liberty Mutual,  as well as many others.

Rental Car Information

Gillette Auto Body does not offer loaner vehicles, unfortunately, while your vehicle is here being repaired. We refer all of our customers who need a rental vehicle to Enterprise Rent-A-Car. They can meet you here with a vehicle when you drop yours off and upon completion of repairs you simply leave the rental vehicle here. We try to make things very simple and convenient for you. Most rentals that are done through a “Direct Repair” process are billed directly to the insurance company. If you are not going through a ‘Direct Repair’ process you may be billed on your credit card for the rental. You will then have to submit a copy to your insurance company for reimbursement. You can inquire more on rental policies by contacting Enterprise directly at (203)789-2252 or click on the link below

   We may also locally pick you up, if we are available, when your vehicle is completed. Arrangements need to be made ahead of time for this service.

Scheduling an Appointment

It’s always important to have your car checked out after even a minor accident. The whole body can become distorted in a collision, even minor body misalignment can affect performance and safety. Also, the corrosion process can quicken if the car is nicked, dented or scratched.

You may either call us (203) 777-5581 or email us to schedule an appointment.

We have an appraiser here during the hours of 8am to 3:30pm Monday thru Friday, that can give you a quick and professional estimate. We recommend that you call before you are coming to verify that he will be available and not with another customer.

Appointments for “Direct Repair” estimates are made by phone Monday through Friday between 7:30am and 11:30am and then again from 1pm to 3:30pm for anyone who is going through a ‘Direct Repair’ process with their insurance company.  Please call first!